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Welcome to Framfield House Surgery Online

The doctors and staff at Framfield House Surgery in Woodbridge, Suffolk are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.


Changes to Appointment System

As a result of recent internal audits and reviewing patient feedback we are making some amendments to our appointment system. All our appointments for on the day will be available to book at 8 am which means that no further routine appointments will now be released at 11.30 am.  The purpose of this is that patients will only need to call once a day to book an appointment.  

We will still have clinicians available for appointments during the day but these are for urgent emergency appointments only not for routine problems. 

We will continue to offer telephone and telephone triage appointments as these have proved popular.  The GPs have also extended the number of appointments on offer to book each day hence why we are unable to deal with routine issues in emergency slots.

These changes took place from Monday 4th April 


Please view our practice News page to keep up to date with news from the surgery.


Patient Participation Group

If you are interested in becoming a member of the Patient Participation Group please fill in the sign up form below.  You will subsequently be asked if you wish to join the part of the group which are contacted by emails only to share their views or if you are willing also to attend 6 meetings a year. We welcome any patients that are over 16 years of age to join the Patient Group. 

complete the form Complete the Patient Group Sign-up Form Online

If you wish to contact the Patient Participation Group please email them on


Named GP for all patients

All our patients have an allocated named GP to offer continuity of care.  This does not mean that in the event of your named GP not being in the surgery you would not be seen - you would be offered an appropriate appointment with an alternative clinician.


Closure afternoons

GP's and nurses need to ensure they are kept up to date with the latest training.  In order to do this, the practice is taking part in half day training sessions in the afternoons on the following days:

  • 12 October 2016

    17 November 2016

    14 December 2016

On these days, from 1.00pm you will not be able to contact the practice by telephone, therefore if you require urgent medical care during that time please dial 111 for the NHS 111 service.  If you have a life threatening condition please dial 999.  The pharmacy will remain open as usual during these times.


Have you tried our virtual doctor?

Dr Matthew Piccaver may be able to answer some of your questions about coughs, colds, sore throats and the flu. That way, you can manage your symptoms more effectively and can understand when you should book an appointment with your GP.

It is available on your mobile, on your tablet or on your PC so wherever you are when you have a question, that question can be answered.

Ask Dr Matt a question via the website VirtTuri; you'll be surprised by just how much he knows.


Patient Access to their record

Patients can now view online, export or print any summary information from their records i.e. medications, allergies, adverse reactions. This is an additional facility which is accessed by using the SystmOnline repeat requesting/appointment booking system.  If you are not registered for the online (SystmOnline) system and wish to do so please come into the surgery with a photographic ID (eg. passport or driving licence) and you will be given access details. 

Patients now also have the option to request further access to their record which includes coded detailed data.  If you wish to request this please go into "Patient Record" in you SystmOnline account and click on the appropriate button to make the request.  

 GP2GP record transfer

If you register or de-register from Framfield House your records will be transferred electronically with other surgeries who also have this facility in place.

 Care Data

Please click on the link below to view the "Better information means better care" leaflet:

"Better Information Means Better Care" Leaflet

 NHS England have also issued a FAQ's leaflet which you be able to see via the link below:

FAQ leaflet

 Should you wish to opt out of the Care Data extraction please complete the opt out form below and return it to the surgery: 



Non attendance!

During the month of August 2016 134 appointments were missed at Framfield House Surgery.   If you are not able to keep an appointment please call the surgery and use the the telephone booking system (24hours), call the 24 hour appointment cancellation line and leave a message (Tel 01394 615533) or speak to Reception during opening hours to cancel you appointment.

Thank you


Online Prescription Ordering

There has recently been an upgrade to the online booking/repeat ordering requesting service therefore the appearance of the online repeat prescriptions and way they are ordered has changed.  One of the main changes is that to order repeat prescriptions you need to go into "medication" on the first screen you see and then "medication" a second time.  If you have any queries please follow the help guide below or ring the surgery for advice. 

SystmOnline - A guide for patients



(Site updated 19/09/2016)
Order your repeat medicationsTake our surveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record
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